Complaints Policy

Effective Date: [24/07/2025]

1. Our Commitment

We aim to provide a high-quality, safe, and professional online healthcare service. If you're unhappy with any aspect of our service, we welcome your feedback and will take all complaints seriously.

2. How to Make a Complaint

You can make a complaint by emailing us at ineedaprescription@mail.com. Please include your full name, the nature of your complaint, and any relevant details or documents to help us investigate promptly.

3. What Happens Next

We aim to acknowledge all complaints within 2 working days and provide a full response within 10 working days. If the investigation requires more time, we’ll keep you informed of progress and provide an updated timeline.

4. Confidentiality

Your complaint will be handled confidentially and in accordance with our Privacy Policy. It will not affect your ability to use our services in the future.

5. If You're Not Satisfied

If you're unhappy with our final response, you can escalate the complaint to the General Pharmaceutical Council (GPhC), which regulates pharmacists and pharmacy services in the UK:

GPhC Contact Details:
Website: www.pharmacyregulation.org
Email: feedback@pharmacyregulation.org
Phone: 020 3713 8000

6. Continuous Improvement

We review complaints regularly to help improve our services. Your feedback is valuable in helping us deliver better care.

7. Contact Us

If you have any questions about this policy or need help submitting a complaint, please email us at ineedaprescription@mail.com.